Overview
At Crestonic Solutions, we provide digital marketing, design, software development, and business consulting services. Due to the nature of digital and professional services, refunds are handled under specific conditions.
By purchasing our services, you agree to the terms outlined in this policy.
Service Payments
All services require either full payment or an agreed deposit before work begins. For larger projects such as website development, software systems, or business consulting projects, payments may be divided into milestone-based stages.
Refund Eligibility
Because our services involve time, strategy, design, and development work, refunds are limited to the following situations:
- If a project has not yet started, a refund may be requested within 48 hours of payment.
- If a project has started but is not completed, a partial refund may be issued based on the work already completed.
- If a service has been fully delivered, refunds are generally not available.
Non-Refundable Services
The following services are non-refundable once work has started:
- Digital Marketing Campaigns
- Social Media Management
- Graphic Design
- Content Creation
- Video Editing
- Business Consulting Sessions
- HR Consulting Services
- Advertising Campaign Setup
- Website Design & Development
- Software Development or Management Systems
- Business Plans and Company Profiles
- Virtual Assistant Services
Project Cancellation
Clients may cancel a project before completion. In such cases:
- Work completed up to the cancellation date will be billed.
- Any remaining balance may be refunded depending on the project stage.
Revisions & Client Satisfaction
Crestonic Solutions is committed to delivering high-quality services. Most services include reasonable revisions to ensure client satisfaction.
Additional revisions beyond the agreed scope may require additional charges.
Delays Caused by Clients
If a project is delayed due to the client not providing required information, materials, or feedback, project timelines may be extended. Such delays do not qualify for refunds.
Payment Disputes
We encourage clients to contact us first to resolve any concerns regarding services provided. Most issues can be resolved through communication and revision.
Contact Information
If you have questions regarding this policy, please contact us:
Crestonic Solutions
Accra, Ghana
Email: support@crestonicsolutions.com
Phone: +233 544181771